Return & Refund Policy

Last updated: October 30, 2026

1. 30-day returns

We accept eligible returns requested within 30 calendar days of delivery. To qualify, your jewelry must:

• Be unworn, unused, and in its original condition.
• Be free of scratches, damage, alterations, or signs of wear.
• Include the original packaging, certificates, and accessories provided with the order.
• Be accompanied by proof of purchase.

For hygiene and quality-control reasons, earrings that have been worn or inserted into pierced ears are not eligible for discretionary returns, except where required by law. Trying on earrings without inserting them into pierced ears does not automatically make them ineligible, provided they remain in their original condition.

2. How to start a return

To request a return, email leucadiajewelry@gmail.com with:

• Your order number.
• Your name and email address.
• The item you would like to return.
• The reason for your return.

Our customer service team will review your request and provide return instructions. Please do not send jewelry back without receiving return authorization and instructions.

3. Return shipping

For eligible discretionary returns, customers are responsible for return shipping costs. Because we sell fine jewelry, returned packages must use a trackable shipping method with appropriate insurance covering the item's value. We will provide instructions for returning your jewelry securely.

If your item arrived damaged, defective, or incorrect, Bella Leucadia will cover the reasonable return shipping costs associated with an approved remedy.

4. Refund processing

Once we receive your return, we will inspect the jewelry to confirm that it meets the return requirements. If approved, your refund will be issued to the original payment method within 10 business days after inspection and approval. Your bank or payment provider may require additional time to post the refund.

For discretionary returns, original shipping charges for separately purchased shipping services, if any, are nonrefundable except where required by law. Applicable sales tax will be refunded as required by law.

5. Exchanges

If you would prefer a different diamond size, gold color, or earring style, contact leucadiajewelry@gmail.com within 30 calendar days of delivery. Exchanges are subject to the same eligibility requirements as returns. If the requested item has a different price, the difference will be collected or refunded as appropriate. Exchanges depend on product availability; if a direct exchange is unavailable, we may assist you with an eligible return and a new purchase.

6. Standard product configurations

Our standard catalog options include:

• Round and Pear diamond shapes.
• 1, 2, 3, and 4 CTW diamond stud earrings.
• Solid 14K White, Yellow, and Rose Gold.
• Push Back and Screw Back closures.

Selecting one of these standard configurations does not make the product final sale or nonreturnable. Standard catalog items remain eligible for returns when they satisfy this policy.

7. Custom & personalized orders

Individually engraved, personalized, or specially commissioned jewelry may be excluded from discretionary returns when that restriction is clearly disclosed before purchase. Any final-sale restriction will be communicated before checkout. This restriction does not limit legal rights involving defective, damaged, or incorrectly supplied products.

8. Damaged, defective, or incorrect items

Please inspect your jewelry when it arrives. If your order arrives damaged, defective, or different from what you purchased, contact us promptly at leucadiajewelry@gmail.com with your order number, a description of the issue, and photographs when available. We will review the situation and arrange an appropriate repair, replacement, refund, or other remedy consistent with applicable law. You will not be charged return shipping for an approved return resulting from our error or a qualifying product defect.

9. One-year limited manufacturing-defect warranty

Bella Leucadia offers a one-year limited warranty covering qualifying manufacturing defects in materials or workmanship, beginning on the original delivery date. Examples of potentially covered defects include manufacturing issues affecting:

• Earring settings.
• Prongs.
• Posts.
• Backing mechanisms.
• Other structural components.

The warranty does not cover accidental damage, normal wear and tear, loss, theft, misuse, improper care, or damage caused by unauthorized repairs or modifications. Warranty claims are subject to inspection and verification. For a confirmed covered manufacturing defect, we will provide an appropriate repair, replacement, or refund at no charge. This warranty does not limit any non-waivable rights or remedies available under applicable law.

10. Missing certification documents

If your purchased jewelry was expressly advertised as including an IGI grading report or other diamond certification documentation and it was not provided, please contact us — we will investigate and arrange an appropriate resolution. We do not guarantee that every product includes an individual grading report unless expressly stated in the product listing.

11. Order cancellations

If you need to cancel your order, please contact us as soon as possible. We will attempt to accommodate cancellation requests before fulfillment. If your order has already shipped, the return process may apply. If we cannot ship an order within the promised timeframe, we will provide cancellation and refund options as required by applicable law.

12. Nonreturnable items

The following items are generally ineligible for discretionary returns:

• Jewelry that has been worn or used.
• Jewelry showing damage, scratches, or alterations after delivery.
• Items missing required original documentation or components, subject to applicable law.
• Personalized or custom-made jewelry clearly designated as final sale before purchase.
• Items returned outside the applicable return window.

These exclusions do not eliminate applicable rights relating to defective, damaged, or incorrectly supplied goods.

13. Contact us

Bella Leucadia
leucadiajewelry@gmail.com
+1 442 231 0496
Encinitas, California

Return shipping addresses are provided after return authorization.

Related policies: Shipping Policy · Privacy Policy · Terms of Service